Returns & replacement

The short version

If the device arrives faulty, we replace it. If you simply change your mind after it has been delivered, we cannot take it back — it is a small electronic device and we have no way to resell an opened one.

Faulty on arrival

• Tell us within 7 days of delivery, with your booking number and a photo or short video of the problem.
• We will ask you to send the device back. Once it reaches us and we confirm the fault, we send a replacement at our cost.
• If we cannot replace it, we refund what you paid.

Cancelling before dispatch

You can cancel any time before your parcel is dispatched. Write to us with the booking number and we refund the full amount to the account you paid from, usually within 5-7 working days.

Refunds

A refund is started only after the device is back with us and checked. Refunds go back to the same UPI ID, card or account the payment came from — we do not pay refunds to a different account.

What is not covered

• Physical damage, water damage, or a cut cable.
• A phone the device will not work with, where the device itself is working. Ask us before you book if you are unsure about your phone.
• A ride platform restricting your account. That risk is explained in our terms and is not a reason for a refund.